{"id":407,"date":"2018-10-26T20:20:10","date_gmt":"2018-10-26T20:20:10","guid":{"rendered":"http:\/\/voyagercampers.wpengine.com\/austin\/?page_id=407"},"modified":"2021-02-25T21:51:38","modified_gmt":"2021-02-25T21:51:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/voyagercampervans.com\/phoenix\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><div id=\"coming-soon-banner\"><div class=\"fusion-fullwidth fullwidth-box fusion-parallax-none coming-soon-banner hundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-image: url(\"https:\/\/voyagercampervans.com\/phoenix\/wp-content\/uploads\/sites\/6\/2018\/11\/van-essentials-1024x293.jpg\");background-position: center center;background-repeat: no-repeat;padding-top:10%;padding-right:0px;padding-bottom:10%;padding-left:0px;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1  fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:20px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"  data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><h2 style=\"color: #ffffff;\">WHAT TO KNOW<\/h2>\n<h1>before you go<\/h1>\n<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:4%;padding-right:0px;padding-bottom:4%;padding-left:0px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1  fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:20px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"  data-bg-url=\"\">\n\t\t\t\t\t\t<style type=\"text\/css\" scoped=\"scoped\">.fusion-accordian  #accordion-407-1 .panel-title a .fa-fusion-box{ color: #88b4aa;}.fusion-accordian  #accordion-407-1 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-407-1\"><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-target=\"#914124d3138583720\" href=\"#914124d3138583720\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\">Can I pick up the van before 2pm or drop off later than 11am?<\/div><\/a><\/h4><\/div><div id=\"914124d3138583720\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\">\n<p>We always try to allow for early pick up or late drop off, but often have back to back rentals. Because of this, the only way to guarantee early pick up or late drop off is to book an extra day. If you would like to check about early pickup or late drop off, you can ask a few days before your reservation and we will let you know if this is possible!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-target=\"#78d32abbdf5c66b55\" href=\"#78d32abbdf5c66b55\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\">What is the cancellation policy?<\/div><\/a><\/h4><\/div><div id=\"78d32abbdf5c66b55\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\">\n<p>Up to 3 days before your trip, you can cancel and receive 80% of your total amount paid. You also have the option to take a 100% credit for future travel. Any cancellation under 3 days notice is non-refundable.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-target=\"#582043830d58db209\" href=\"#582043830d58db209\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\">Are there any additional fees? <\/div><\/a><\/h4><\/div><div id=\"582043830d58db209\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\">\n<ul>\n<li>We charge a small cleaning fee for each rental.<\/li>\n<li>175 miles per day are included in the rental. Any additional miles will be charged at $0.25 per mile or you can purchase unlimited miles before your trip for $20 \/ day.<\/li>\n<li>A $200 security deposit is required. We must make this charge via a <strong>credit card<\/strong>. This will cover any additional charges, or otherwise will be fully refunded upon the return of the vehicle.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-target=\"#017025da34236bd6a\" href=\"#017025da34236bd6a\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\">Do I need to purchase insurance?<\/div><\/a><\/h4><\/div><div id=\"017025da34236bd6a\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\">Your insurance may cover your rental, but you must contact your provider and provide proof that they will cover our vehicle. Otherwise, you may purchase insurance for a small additional charge during checkout.<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-target=\"#609a1acae9b424735\" href=\"#609a1acae9b424735\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\">What\u2019s the minimum number of days that I need to rent a Voyager Camper Van?<\/div><\/a><\/h4><\/div><div id=\"609a1acae9b424735\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\">We require a 3-day minimum for rentals<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-target=\"#71fd33ecdf4bd5861\" href=\"#71fd33ecdf4bd5861\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\">Can I add on days in the middle of my trip? <\/div><\/a><\/h4><\/div><div id=\"71fd33ecdf4bd5861\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\">\n<p>Contact us and we\u2019ll do our best to accommodate!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-target=\"#3ac09e524ce8542c7\" href=\"#3ac09e524ce8542c7\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\">Can I park my personal vehicle at Voyager Camper Van\u2019s lot during my trip?<\/div><\/a><\/h4><\/div><div id=\"3ac09e524ce8542c7\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\">\n<p>You can park in the lot but it is pay parking<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-target=\"#8a1f4f28e65b4d5af\" href=\"#8a1f4f28e65b4d5af\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\">Do I need to return the van with a full gas tank? <\/div><\/a><\/h4><\/div><div id=\"8a1f4f28e65b4d5af\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\">\n<p><span style=\"font-weight: 400;\">Yes, please! If you can\u2019t, we\u2019ll just charge you the normal pump rate, plus a $5 convenience charge.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-target=\"#d430b4ca46a726a0d\" href=\"#d430b4ca46a726a0d\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\">Can I bring my dog along?<\/div><\/a><\/h4><\/div><div id=\"d430b4ca46a726a0d\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\">\n<p>Absolutely!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-target=\"#f4bdf2af5c90b8208\" href=\"#f4bdf2af5c90b8208\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\">Is there a pet fee? <\/div><\/a><\/h4><\/div><div id=\"f4bdf2af5c90b8208\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\">\n<p>Yes, there is a $30 additional cleaning fee if you bring your dog.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-target=\"#2f775b97d63c7948c\" href=\"#2f775b97d63c7948c\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\">What if I get in an accident during the trip?<\/div><\/a><\/h4><\/div><div id=\"2f775b97d63c7948c\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\">\n<p><span style=\"font-weight: 400;\">All the insurance info is in the van. First, contact the police and ensure everyone is ok. Next, contact Voyager and we\u2019ll work with you to handle the situation.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-target=\"#e16af649bfc0ba845\" href=\"#e16af649bfc0ba845\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\">What if I\u2019m late to drop off the van? <\/div><\/a><\/h4><\/div><div id=\"e16af649bfc0ba845\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\">\n<p><span style=\"font-weight: 400;\">Our vans are frequently booked out, so we need to adhere to strict drop off times. If you\u2019re an hour or more late, you may be subject to late charges.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-target=\"#7556f94e301678404\" href=\"#7556f94e301678404\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\">How do I make changes to my booking? <\/div><\/a><\/h4><\/div><div id=\"7556f94e301678404\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\">\n<p><span style=\"font-weight: 400;\">Contact <\/span><a href=\"mailto:info@voyagercampervans.com\"><span style=\"font-weight: 400;\">info@voyagercampervans.com.<\/span><\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-target=\"#ceed89242d27b0553\" href=\"#ceed89242d27b0553\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\">What are the administration fees for a toll or infringement?<\/div><\/a><\/h4><\/div><div id=\"ceed89242d27b0553\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\">\n<p>We\u2019ll charge the toll plus a $5 convenience fee.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-target=\"#6f67a1c90c7343bb7\" href=\"#6f67a1c90c7343bb7\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\">Do you allow your vans to music festivals? <\/div><\/a><\/h4><\/div><div id=\"6f67a1c90c7343bb7\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\">\n<p>Absolutely!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-target=\"#b70033cfe02207828\" href=\"#b70033cfe02207828\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\">Are there any travel duration\/destination restrictions? <\/div><\/a><\/h4><\/div><div id=\"b70033cfe02207828\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\">\n<p>You\u2019re free to travel anywhere in the US or Canada. \u00a0Because of insurance limitations, we don\u2019t allow travel to Mexico.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-target=\"#ebc685c656801d342\" href=\"#ebc685c656801d342\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\">What is your roadside assistance policy?<\/div><\/a><\/h4><\/div><div id=\"ebc685c656801d342\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\">\n<p>You\u2019ll receive a card with information when you get your van. Should something happen, contact the number on the card and they\u2019ll take care of you!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-target=\"#ad6c42e4680632163\" href=\"#ad6c42e4680632163\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\"> Where can I camp in my van? <\/div><\/a><\/h4><\/div><div id=\"ad6c42e4680632163\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\"><span style=\"font-weight: 400;\">Check out our <\/span><a href=\"https:\/\/voyagercampervans.com\/blog\/\"><span style=\"font-weight: 400;\">blog<\/span><\/a><span style=\"font-weight: 400;\"> for our recommended spots and travel guides!<\/span><\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-target=\"#6d42e7845de82d922\" href=\"#6d42e7845de82d922\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\">Can I take the Voyager Camper Van out of state?<\/div><\/a><\/h4><\/div><div id=\"6d42e7845de82d922\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\">\n<p>Yes!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" data-target=\"#a68c871b9881f7f14\" href=\"#a68c871b9881f7f14\"><div class=\"fusion-toggle-icon-wrapper\"><i class=\"fa-fusion-box\"><\/i><\/div><div class=\"fusion-toggle-heading\"> Do you offer one-ways? <\/div><\/a><\/h4><\/div><div id=\"a68c871b9881f7f14\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content\"><a href=\"\/one-ways\/\"><u>Check out our one-ways page for any current availability<\/u><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1  fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"  data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: #e4af4d;background-position: center center;background-repeat: no-repeat;padding-top:50px;padding-right:0px;padding-bottom:30px;padding-left:0px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1  fusion-one-full fusion-column-first fusion-column-last text-center 1_1\"  style='margin-top:0px;margin-bottom:20px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"  data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-text\"><h2 style=\"color: #001514;\">Ready to start your voyage?<\/h2>\n<\/div><div class=\"fusion-text\"><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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<div class='gform-body gform_body'><ul id='gform_fields_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_2_8\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_8'>Comments<\/label><div class='ginput_container'><input name='input_8' id='input_2_8' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_2_8'>This field is for validation purposes and should be left unchanged.<\/div><\/li><li id=\"field_2_1\" class=\"gfield gfield--type-text gf_left_third gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_1'>First Name<span 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