At Voyager, our mission is to help people comfortably explore the outdoors. To do this, we rent and sell campervans which create an eco-friendly travel experience.
Voyager Campervans is headquartered in Minneapolis, and operates our rentals in 4 US cities (and we’re growing). We’re looking for a hands-on Customer Service Rep who wants to help more people get out and enjoy adventures while experiencing van life.
As a member of the customer service team, you will assist customers while they are on the road as well as help new customers who are looking to book their reservation for adventure.
If you share our vision for travel, adventure and the great outdoors, we’d love to meet you!
Responsibilities
- Manage all customer communications across multiple platforms
- Support the Operations team in maintaining relationships with our city managers and addressing market-specific issues
- Oversee the daily operations during your shift
- Clean campervans between customer rentals
- Bring campervans to local auto shop for regular maintenance
- Put out the occasional “fire”
- Work closely with our city managers to ensure every vehicle is cleaned and maintained before and after each trip
- Assist in management of playbooks, metrics, and contingency plans to govern day-to-day operations
- Synthesize market feedback and recommendations for HQ business, product, and engineering teams
- Maintain and monitor reports, dashboards, and metrics to evaluate performance
- Ability to commit to 6 – 20 hours per week, including weekends
Experience
- 2+ years of customer service experience
- Customer centric! You love helping customers have a great experience
- Basic knowledge of vehicles (oil changes, checking fluid levels, air pressure, etc)
- Entrepreneurial mindset with a get-*#!t-done attitude
- Experience working with team-members possessing a wide variety of skills and roles
- Experience working cross-functionally across departments
- Strong written and verbal communication skills
Benefits
- Hybrid work environment (must be based in Minneapolis)
- Free campervan trips!
- Competitive pay
To apply, please send an email to HR@voyagercampervans.com with your resume and a paragraph about what makes you the perfect fit.
At Voyager, our mission is to help people comfortably explore the outdoors. To do this, we rent and sell campervans which create a more eco-friendly travel option than RVs or plane travel.
Voyager Campervans is headquartered in Minneapolis, and operates our rentals in 4 US cities (and we’re growing). We’re looking for a hands-on Operations Manager who wants to continue the campervan revolution by owning operations planning, growth and execution for our rental markets across the US.
As the Operations Associate, you will develop and execute operations plans with a consistent eye towards service quality, operational excellence, and the overall customer experience. You will report to the CEO and work together to shape the vision and implementation of Voyager Campervans rental fleet.
If you share our vision for travel, adventure and the great outdoors, we’d love to meet you!
Responsibilities
- Support the Operations team in maintaining relationships with our city managers and addressing market-specific issues
- Oversee daily operations for Voyager Campervans
- Be the first point of contact for our customers
- Respond to emails, texts, and calls with exemplary customer service
- Meticulously clean vans in between customer trips for our Minneapolis market
- Bring vans to local mechanic for maintenance
- Put out the occasional “fire”
- Work closely with our city managers to ensure every vehicle is cleaned and maintained after each trip
- Create playbooks, metrics, and contingency plans to govern day-to-day operations
- Synthesize market feedback and recommendations for HQ business, product, and engineering teams
- Build, maintain, and monitor reports, dashboards, and metrics to evaluate performance
- Hire, manage and schedule shifts for the team of city managers
Experience
- 2+ years of operations or strategy experience
- Quantitative by nature and strongly focused on process improvement; comfort with spreadsheets and data analysis
- Basic knowledge of vehicles (oil changes, checking fluid levels, air pressure, etc)
- Entrepreneurial mindset with a get-*#!t-done attitude
- Experience scaling an organization and managing people
- Experience managing and working with team-members possessing a wide variety of skills and roles
- Strong desire to advance and grow career
- Experience working cross-functionally across organizations
- Strong written and verbal communication skills
Benefits
- Open vacation policy
- Hybrid work environment (must be based in Minneapolis)
- Healthcare reimbursement (your employer shouldn’t determine your medical insurance)
- Free campervan trips!
- Competitive pay
To apply, please send an email to HR@voyagercampervans.com with your resume and a paragraph about what makes you the perfect fit.